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Terms & Conditions

The website https://mode23nepal.com/ is provided to you for your personal use subject to these Terms and Conditions and our Privacy Policy. By using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy.

1. Registration

You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

2. Password and Security

When you register to use www.mode23.com, you will be provided with a password which you shall use to access the website. The confidentiality of this information is your responsibility. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us immediately by contacting us at [email protected] or on our helpline.

3. Prices and Payment

The prices on https://mode23.com are fed in Nepalese currency which can be displayed in NPR or USD (post-conversion). The prices and availability of products are subjected to change without prior notice. Online Payments can be made by International Credit Cards/PayPal. We also accept Cash On Delivery only inside the valley.

4. Return Policy

We offer exchanges, refunds for any items that are eligible for return. For return only, please note that the delivery/courier charge will be deducted and you will get the remaining amount.

We do not accept products that have been worn, altered or washed.

All returns must be in original packaging with all tags attached.

We accept returns within 5 days of you receiving your order.

Any items purchased on sale or at a discount are final and cannot be returned for a refund.

For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewelry, swimwear or lingerie, if the seal has been broken or is no longer in place.

Return process:

1. Repack your items.

2. You will need your order number and email/last 4 digits of your phone number.

3. Select your preferred return option (Returns at home or in-store options).

4. Once you have processed your return on the website or call, you're ready to return the product! Make sure you keep proof of postage in case of a courier.

5. Keep an eye on your return tracking. You'll get an email once we receive your returned item.

6. Returns should be shipped via insured traceable mail in a secure package to the following address:

                                        Company name: Mode23

                                          Address: Pepsi-cola, Sairam chowk

                                          Contact no.: 9801874981


5. Exchange Policy

Mode23 will exchange the products in case of size problems & defects on products. You need to contact us on the same day you received and exchange products within 4 days of receiving the package. Unfortunately, we can't offer you a refund or exchange if 5 days have gone by since your purchase.

6. Terms of Use

Coupons

You cannot use a discount coupon with another discount coupon.

Every discount coupon is valid for one-time use only.

Discount Coupons may have time duration on when they can be used. If the discount coupon exceeds its time duration, it cannot be reimbursed or used.

If you have any additional questions, please contact our Customer Service team.

Gift Certificates

You cannot purchase an Online Gift Certificate with another Gift Certificate.

If the amount of your Online Gift Certificate(s) does NOT cover the total order amount, you will need to pay the remainder of the purchase with a valid credit card.

If the amount of your Online Gift Certificate(s) is for MORE than the total order amount, the balance will be stored with your mode23.com account for your next purchase using the same Gift Certificate code.

Online Gift Certificates are non-transferable, non-refundable, and are not redeemable for cash.

We cannot replace lost or stolen Online Gift Certificates.

We do not charge sales tax when you buy an Online Gift Certificate because it is charged when the Gift Certificate is used.

If you have any additional questions, please contact our Customer Service team.

7. Delivery

Standard Delivery

Up to 5 working days.

Delivery is Monday to Sunday (excluding bank holidays).

Next Day Delivery

Order before 10 pm

LATEST EXPECTED DELIVERY DATE

Monday- Sunday before 3 pm - Next day

Monday - Sunday after 3 pm - 2 days

Unfortunately, some postcodes are excluded from our Next Day delivery service, please check our exclusions before ordering.

8. Shipping

Please note that orders must be placed before 10:00 am for same-day shipping. Orders placed after 10:00 am will not be processed until the following business day.

Orders are not processed on the weekend.

The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.

If you require special handling please contact us at +977 9818611213.

Courier (Domestic): 2-7 Business Days